Frequently asked questions
What does “inspired by” mean?
Our fragrances are inspired compositions: we build our own blends around the accords of well-known scents. They are not the original designer bottles, and we never present them as such. Every bottle is blended and filled by Arabiva in Kuwait.
How long does delivery take?
Kuwait: 1–3 business days. GCC countries: 3–7 business days (up to a week inside major cities, when the product is in stock). Remote areas are delivered on the carrier’s scheduled days. Orders are usually processed within 1–2 business days.
How much is shipping?
Free on orders over 20 KWD. Below that, 1.5 KWD. Orders ship with specialised carriers such as Posta Plus or SMSA, and you can track yours with the number we send by SMS or email.
Which payment methods do you accept?
KNET, mada, Visa, Mastercard, Apple Pay, and Cash on Delivery. For GCC orders you can pay by credit card at checkout; processing begins once payment is received, and the total covers the product price and the shipping fee.
Can I collect my order from a shop?
Yes. Order online and collect from any of our three branches — Souk Wajef and Atyab Mall in Al-Mubarakiya, or Kuwait Magic Mall in Abu Halifa. Addresses, phone numbers and directions are on Our Shops.
Can I return something?
Unopened items in their original packaging can be returned within 14 days of receipt. Contact us to start a return; refunds are processed within 5–7 business days. Full details are on our Returns & Refunds page.
How do I choose a scent I have not smelled?
Every product page lists its notes and the scent family it belongs to, and shows the fragrances closest to it. If you would rather ask a person, message us on WhatsApp at +965 6550 6090.
How should I store my perfume oil?
Away from direct sun and heat, with the cap closed. Oils keep their character for years when they are kept dark and cool.